Payments begin processing at 2:00 PM CST on the business day before the scheduled withdrawal date. Once this cut-off point has passed, it will not be possible to edit or cancel the payment.
It will also not be possible for a landlord to refund this through Avail. Any refunds will need to be done directly in the event of an over-payment.
If you have an erroneous or unintended payment in process, it is best to can contact your landlord and figure out how to proceed together.
- If you believe your payment will fail due to insufficient funds, then just let your landlord know that you'll re-schedule as soon as possible. Once we receive notice from your bank that the payment failed, you and your landlord will receive immediate notice by email. Then our system will update the payment to a 'failed' status so you can reschedule.
- If the payment was in error, you may contact the landlord and ask for the payment to be returned. In these cases, typically the landlord will need to write you a check.
- If the payment was for the wrong month, you should contact your landlord about returning the payment, or decide if you wish to apply that payment to next month's rent.
- If you accidentally paid for a roommate's portion of rent, it may be easiest to have them pay you directly rather than the landlord.